Privacy policy

This Privacy Policy describes how Capscatering ("we", "us", "our") collects, uses, and protects your personal information. By using our website and making a purchase, you agree to the practices described in this policy.

1. Information We Collect

Personal details you provide: name, email address, shipping address, billing address, phone number.
Order information: products purchased, order history, and payment (processed by our secure payment partners; we do not store full card details).
Technical data: IP address, browser type, device type, and cookies/analytics data.

2. How We Use Your Information

To process and fulfill your orders, including shipping and delivery.
To communicate with you about your order, account, or customer service.
To improve our website, products, and services.
To send you marketing communications if you have opted in (you may opt out at any time).

3. Sharing of Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us, such as:

Payment processors
Shipping and logistics partners
Email and communication platforms
Analytics providers

These partners are only permitted to use your information to provide their services and are required to keep it confidential.

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings. However, some features may not function properly without them.

5. Legal Basis for Processing

Where required by applicable law, we process your personal data on the following legal bases:

Performance of a contract (to process and deliver your orders)
Legitimate interests (to improve our services and prevent fraud)
Consent (for marketing communications, which you may withdraw at any time)
Legal obligation (where required by law)

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we operate internationally, your data may be processed outside of your country of residence, including in countries that may have different data protection laws. Where your data is transferred outside the EEA, we take appropriate safeguards in accordance with applicable law, such as standard contractual clauses.